Effective August 5, 2026

Refunds and cancellation

We want billing to be predictable and service failures to be handled fairly.

First-charge refund

You may request a full refund of your first Pro subscription charge within seven calendar days of that charge. Email support@freetranscribe.org from the address on your account.

Service failures

If a technical failure prevents you from using the paid service and we cannot reasonably correct it, contact support. Depending on the duration and impact, we will provide an appropriate full or partial refund. This does not cover ordinary transcription errors, queue wait time, unsupported files, or use that violates the terms.

Cancellation

You may cancel Pro at any time through the Stripe billing portal in your account. Cancellation stops the next renewal. Unless a refund applies, Pro access continues until the end of the current paid billing period. There are no cancellation fees.

Other refunds

After the first seven days, subscription charges are not normally refundable and unused portions of a billing month are not prorated. We will still provide refunds required by law and consider documented service failures as described above. Refund arrival time depends on Stripe and your bank or card issuer.

Billing help

For an unfamiliar charge, duplicate payment, cancellation problem, or refund request, contact support@freetranscribe.org. The card statement descriptor is FREETRANSCRIBE.ORG.